The Waterproof Multiway Jacket - Steel
Let us introduce you to ACAI’s new ‘never-be-without-it’ raincoat…
Our women’s waterproof jacket has long been in development, and the team thinks they’ve nailed Kasia’s brief with the Multiway. A durable wardrobe essential for women who love to be outdoors.
This stylish, versatile coat is fully waterproof. Yup… taped seams, waterproof fabric, covered hems, a storm flap and a chin guard, ensure not a single drop will get through this baby.
Then there’s the hood (which is removable); double pockets on both sides (the inside one has a zip to keep precious items safe); and draw cords for a snug fit.
It’s lightweight too, with this truly packable piece folding neatly inside its own hood. And it’s made for moving, thanks to the tailoring which gives freedom to arms and shoulders; great for rainy-day activities from hiking to commuting, and perfect for layering.
The real USP though is in the name. Multiple uses, multiple styles. This Is One Coat For Everything! On drier days you can ruche up the hem, pop the hood into the internal pocket and snap-fasten the sleeves at the elbow. Downpour? The dipped back hem and hood toggles have you covered.
Phew, that’s quite the tick-list for one item of clothing!
FABRIC: 100% Polyester.
TECHNICAL: 10,000mm Waterproof/ 10,000gm2 Breathable with a DWR finish.
WASH CARE: Machine Wash 30˚. ACAI recommends reproofing after every wash with Grangers Wash + Repel liquid to maintain fabric protection, followed by either drying the garment on a radiator, low temperature tumble dry or ironing it on the reverse side post wash.
Our model Sarah is 5'8" and wears a size XS and model Lauren Rose wears and XL
60 DAYS UK RETURNS - FREE!
Orders are dispatched Monday to Friday 9am-3pm GMT/BST (excluding Bank Holidays). Once your order is dispatched, it will arrive within two days via Amazon Logistics unless you have selected next-day shipping.
UK ORDERS
*Certain postcodes around the UK will default to a 2 day service
**DPD will not deliver to the following areas - Scottish Highlands & Islands, Isle of Man, Isle of Scilly, Channel Islands, Dublin or Northern Ireland
If you have bought an item along with a pre-ordered product, we now offer the option to ship the items separately.
INTERNATIONAL ORDERS
USA / Rest of World
- DHL Express International 2-7 days = $10.00
- UPS Express International 2-5 days = $12.00
All USA orders will be shipped next working day (Monday to Friday dispatch only)
Important - EU Shipments from July 1st 2021
From July 1st 2021 all orders delivered to an EU member state from a country outside of the EU, will be subject to local duty & customs clearance charges.
This is outside of our control and the charges vary, dependant upon which country you reside in. Upon the goods arrival into your country you will be contacted by your local courier, advising you as to any customs duty and clearance fees payable by yourself. The order will not be released until you have paid the appropriate fees. Please be assured that we are doing everything in our power to resolve this situation, but EU importation law is outside of our control.
EUROPE
- DPD Express International 2-4 days = £8.00
Pre-orders
Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at team@acaioutdoorwear.com
Returns
If you would like to return an item - no problem! We want you to be completely happy with your purchase and will help in any way we can. You can process your return here (at present, this service is only available to UK and USA customers).
To be eligible for a return/refund or store credit, please ensure your item is unworn and in the same condition that you received it. Please make sure the original packaging is undamaged and labels still attached. Your item must be returned within 60 days of dispatch date. Once we have received your parcel we will process your request within 14 working days. Please allow up to 5 working days for money to come back to your bank account if a refund has been requested.
USA Returns
Please use the returns portal here. USA returns are charged at $5. Returns will be sent to our centre in Sarasota, Florida via USPS.
Please send your items back to us within 60 days of receipt.
*If you receive a free gift with your order and return the item you bought for a refund, we will deduct the value of the free gift from the refund.*
If you would like to return your item - no problem! We want you to be completely happy with your purchase. You can process your return here.
Please have your order number (AC included) and either your postcode or email address to hand to proceed with your return.
We recommend trying on all items in the comfort of your home, to avoid any potential soiling or damage to the original condition of the items. If you are not happy with your item, you may return it unworn, in the original packing. To be eligible for a refund/credit note, please ensure your item is unworn and in the same condition that you received it.
Your item must be returned within 60 days of our dispatch date.
International Returns
Please send your items back within 60 days of receiving to:
ACAI Returns, Unit 10 Holland Park. Factory Road, Sandycroft, Flintshire, CH5 2QJ, United Kingdom
We are currently working to implement a returns system that matches the service of our UK customers and we hope to have this up and running within a few months.
Refunds
Once your return has been received and inspected, we will process the refund to the original payment method within 14 working days. If you received a free gift with your purchase and want to hold on to it, no problem, we will just deduct the value from your refund. If your initial order qualified for free shipping and you return items for a refund, leaving your basket value below £85, we shall issue the refund less the cost of shipping.
Exchanges
As of 1st August 2023, we no longer offer exchanges. If you would like to swap your item for a different colour or size then please request a refund via the portal for your original item and rebuy the alternative item you'd like. This process is much quicker and streamlined than our previous exchange offering.
If for any reason there is a fault with your item please let us know straight away and we'll organise a replacement where required.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at team@acaioutdoorwear.com.
Postage
We offer a fully tracked service for all UK returns. You don't need access to a printer as you can choose to use a QR code instead of printing a label. When you drop the parcel at your local Post Office, they will give you the tracking number and print the label when they scan the QR code. Depending where you live, the time it takes for your exchange to reach you may vary.
