Merino Wool Hiking Socks - Heather Grey
Made with Merino wool these hiking socks offer superb warmth, great fit and excellent moisture management keeping your feet warm and dry whether you’re out hiking the mountains, walking the dog or simply relaxing indoors after a long day.
They offer unique comfort with a chunky rib construction and natural underfoot cushioning that provides brilliant shock absorption when you’re exploring the outdoors.
Low tension roll top cuffs and seamless toe link mean less bulk along pinch points which enhances the fit and comfort, reducing blistering and chafing over long distances.
The 80% merino wool construction means they are cosy, soft and extremely comfortable. Engineered for the outdoors they are the perfect accompaniment to any of our Skinny Outdoor Trousers and offer a snug alternative to slippers for those cosy nights in.
FABRIC: 80% Merino Wool 19% Polyamid 1% Polyester
WASH CARE: Hand wash only. Do not bleach, tumble dry or dry clean. ACAI recommend washing with similar colours using a wool detergent. Do not use fabric softener. Lay flat to dry.
Due to the nature of this product these socks are non-refundable.
One size fits from a UK Size 5+
60 DAYS RETURNS AND EXCHANGES UK - FREE!
All orders are dispatched Monday to Friday up to 1500 (excluding Bank Holidays). If your order is placed after 1500, it will be dispatched the next working day if next-day shipping is selected.
*Certain postcodes around the UK will default to a 2 day service
**DPD will not deliver to the following areas - Scottish Highlands & Islands, Isle of Man, Isle of Scilly, Channel Islands, Dublin or Northern Ireland
If you have bought an item along with a pre-ordered product, we now offer the option to ship the items separately.
USA / Rest of World
- DHL Express International 2-7 days = $10.00
- UPS Express International 2-5 days = $12.00
All USA orders will be shipped next working day (Monday to Friday dispatch only)
Important - EU Shipments from July 1st 2021
From July 1st 2021 all orders delivered to an EU member state from a country outside of the EU, will be subject to local duty & customs clearance charges.
This is outside of our control and the charges vary, dependant upon which country you reside in. Upon the goods arrival into your country you will be contacted by your local courier, advising you as to any customs duty and clearance fees payable by yourself. The order will not be released until you have paid the appropriate fees. Please be assured that we are doing everything in our power to resolve this situation, but EU importation law is outside of our control.
- DPD Express International 2-4 days = £8.00
Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at email@example.com
Returns & Exchanges
If you would like to return or exchange for another item/size/colour - no problem! We want you to be completely happy with your purchase and will help in any way we can. You can process your return here (at present, this service is only available to UK and USA customers).
To be eligible for a return/refund/exchange or store credit, please ensure your item is unworn and in the same condition that you received it. Please make sure the original packaging is undamaged and labels still attached. Your item must be returned within 60 days of dispatch date. Once we have received your parcel we will process your request within 14 working days. Please allow up to 5 working days for money to come back to your bank account if a refund has been requested.
Please use the returns portal here. USA returns are charged at $5. Returns will be sent to our centre in Sarasota, Florida via USPS. At present, we are unable to offer exchanges but we would be happy to issue store credit! That way, if you wish to try another size, please re-order from our website.
Please send your items back to us within 60 days of receipt.
*If you receive a free gift with your order and return the item you bought for a refund, we will deduct the value of the free gift from the refund.*
If you would like to return or exchange for another item/size/colour - no problem! We want you to be completely happy with your purchase and will help in any way we can. You can process your return here (at present, this service is only available to UK customers).
Please have your order number (AC included) and either your postcode or email address to hand to proceed with your return.
We recommend trying on all items in the comfort of your home, to avoid any potential soiling or damage to the original condition of the items. If you are not happy with your item, you may return it unworn, in the original packing. To be eligible for a refund/exchange/credit note, please ensure your item is unworn and in the same condition that you received it.
Your item must be returned within 60 days of our despatch date.
Please send your items back within 60 days of receiving to:
ACAI Returns, Unit 10 Holland Park. Factory Road, Sandycroft, Flintshire, CH5 2QJ, United Kingdom
We are currently working to implement a returns system that matches the service of our UK customers and we hope to have this up and running within a few months.
Once your return has been received and inspected, we will process the refund to the original payment method within 14 working days. If you received a free gift with your purchase and want to hold on to it, no problem, we will just deduct the value from your refund. If your initial order qualified for free shipping and you return items for a refund, leaving your basket value below £85, we shall issue the refund less the cost of shipping.
If for any reason there is a fault with your item please let us know straight away. If you need to exchange it for a different item (change of size or colour etc), please state the required replacement in the notes box in the returns portal. Exchanges are free.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
We offer a fully tracked service for all UK returns. You don't need access to a printer as you can choose to use a QR code instead of printing a label. When you drop the parcel at your local Post Office, they will give you the tracking number and print the label when they scan the QR code. Depending where you live, the time it takes for your exchange to reach you may vary.