To request a return, please click HERE.
Returns - Royal Mail tracked 48 returns only available for UK customers.
Please note, to use the subsidised returns service you will need access to a printer in order to print the pre-paid label. We regret that if you do not have access to a printer it is not possible to benefit from the tracked returns service. If you choose not to use our own returns service we regret that we cannot cover the cost of return postage nor guarantee it will reach us.
ACAI offer a full return and exchange policy. We recommend trying on all items in the comfort of your home, to avoid any potential soiling or damage to the original condition of the items. If you are not happy with your item, you may return it unworn, in the original packing. To be eligible for a refund/exchange/credit note, please ensure your item is unworn and in the same condition that you received it.
Your item must be returned within 30 days of our despatch date.
Please send your items back within 30 days of receiving to:
ACAI Returns, Unit 10 Holland Park. Factory Road, Sandycroft, Flintshire, CH5 2QJ, United Kingdom
Once your return has been received and inspected, we will process the refund to the original payment method, less the cost of the return shipping label (£3) within 5 working days. If you received a free gift with your purchase and want to hold on to it, no problem, we will just deduct the value from your refund.
If for any reason there is a fault with your item please let us know straight away. If you need to exchange it for a different item (change of size or colour etc), please state the required replacement in the notes box in the returns portal. Exchanges are free.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
We offer a fully tracked service for all UK returns. You will need access to a printer to print the shipping label and then drop the parcel off at your nearest Royal Mail centre. There is a small charge of £3 for this service. Depending on where you live, the time it may take for your exchanged product to reach you may vary.