ACAI Outdoorwear is committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement.
ACAI Outdoorwear may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Updated: 20 May 2022
ACAI Outdoorwear is a limited company incorporated and registered in England and Wales with the company registration number 10024846 with a registered office at Military House, 24 Castle Street, Chester, CH1 2DS. ACAI trades from Unit 10 Holland Park, Factory Road, Sandycroft, CH5 2QJ.
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on a User’s device. A list of cookies can be found at the bottom of this page.
Data Processor (or Service Providers) Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Data.
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you. We will collect Personal Data from you through the Service or through communication with us by phone, email, post or otherwise. It includes information you provide when you register to use the ACAI website, place an order on our website and when you report a problem with our Website.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Financial and credit card information
- Cookies and Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). With regard to each of your visits to our Website we will automatically collect the following information: Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone numbers used to call our customer service number.
Tracking Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
We use Session Cookies to operate our Service.
We use Preference Cookies to remember your preferences and various settings.
We use Security Cookies for security purposes.
Use of Data
ACAI Outdoorwear Limited uses the collected data for various purposes:
- To provide and maintain our Service
- To carry out our obligations arising from any contracts entered into between you and ACAI and to provide you with the information, products and services that you request from ACAI
- To notify you about changes to our Service
- To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
- To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To ensure that content from our Website is presented in the most effective manner for you and for your computer
- To detect, prevent and address technical issues and keep our Service safe and secure
Retention of Data
Transfer of Data
Disclosure Of Data
ACAI Outdoorwear Limited may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of ACAI Outdoorwear Limited
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
You agree that we have the right to share your personal information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you
- Analytics and search engine providers that assist us in the improvement and optimisation of our Service
- Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you
- In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
- If ACAI or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
ACAI Outdoorwear Limited aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the right to ask us not to process personal data for marketing purposes. Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
- To access and receive a copy of the Personal Data we hold about you
- To rectify any Personal Data held about you that is inaccurate
- To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to ACAI Outdoorwear Limited. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it. Please note that we may ask you to verify your identity before responding to such requests.
Storage of Personal Data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links To Other Sites
Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Access to information
You have the right to access information held about you. Your right of access can be exercised in accordance with the legislation.
By mail: ACAI Outdoorwear, Unit 10 Holland Park, Factory Road, Sandycroft, Flintshire, CH5 2QJ
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE NAME||COOKIE DESCRIPTION|
|CART||The association with your shopping cart|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly|
|COMPARE||The items that you have in the Compare Products list|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not|
|FRONTEND||You sesssion ID on the server|
|GUEST-VIEW||Allows guests to edit their orders|
|LAST_CATEGORY||The last category you visited|
|LAST_PRODUCT||The most recent product you have viewed|
|NEWMESSAGE||Indicates whether a new message has been received|
|NO_CACHE||Indicates whether it is allowed to use cache|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site|
|POLL||The ID of any polls you have recently voted in|
|POLLN||Information on what polls you have voted on|
|RECENTLYCOMPARED||The items that you have recently compared|
|STF||Information on products you have emailed to friends|
|STORE||The store view or language you have selected|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed|
|WISHLIST||An encrypted list of products added to your Wishlist|
|WISHLIST_CNT||The number of items in your Wishlist|
Step by step guide
Maintain Shower Resistant Performance
Always wash your gear at 30° and wash as worn (NOT inside out).
Avoid using fabric conditioners and standard detergents. They may make your clothes smell heavenly, but they damage the performance of the DWR
(durable water repellent finish), stripping the shower resistant coating, which keeps your trousers shower resistant.
Use one cap of Grangers Wash + Repel in every wash, it provides total care to your trousers from thorough cleaning to restoring and maintaining water repellency.
Activate the DWR in Grangers Wash + Repel, by either drying your trousers on the radiator or tumble dry on a low heat.
If you want to iron your trousers, they must be inside out. We advise against ironing our Aventurite trousers
Maximise the life of your garments
Products which contain Merino Wool like our Socks and Crew Neck Tee, should be hand washed only and laid flat to dry to protect their delicate fibres.
Many of our products have an anti-bacterial coating to help keep you (and your garments) fresher for longer. This includes our Thermal Base Layers and Leggings, our Bamboo Hike Bra and Socks, as well as our Breathe Tee and Vest. This means you can wash them less often, but when it is time for a clean, we advise washing them at 30°C and to avoid using fabric conditioner.