Please see our FAQs for quick and handy answers to some questions you may have while browsing our collections.

For enquiries about your outdoorwear please email our friendly Customer Care team on team@acaioutdoorwear.com. Just let us know if your enquiry relates to sales, returns or general info.

For all media and press enquiries, including product and gifting samples please contact us at marketing@acaioutdoorwear.com.

If you'd like to be a part of our ACAI Adventurer Programme, please fill out our online application form.

For other urgent matters, you can call us on 01244 956868. Please leave a message and we will get back to you as quickly as possible.

Please note, if you've returned your order to us, refunds can take up to 14 working days from us receiving your parcel.

You can email us or message us via our Facebook page at any time and we will endeavour to respond between 9am and 5pm, Monday to Friday.

We aim to respond to every enquiry within 72 hours (Monday to Friday) but during busy periods this may take up to 4 days.

Thank you!