We Are Here To Help
Contact Us
Please see our FAQs for quick and handy answers to some questions you may have while browsing our collections.
For enquiries about your outdoorwear please email our friendly Customer Care team on team@acaioutdoorwear.com. Just let us know if your enquiry relates to sales, returns or general info.
For all media and press enquiries, including product and gifting samples please contact us at marketing@acaioutdoorwear.com.
If you'd like to be a part of our ACAI Adventurer Programme, please fill out our online application form.
For other urgent matters, you can call us on 01244 956868. Please leave a message and we will get back to you as quickly as possible.
Please note, if you've returned your order to us, refunds can take up to 14 working days from us receiving your parcel.
You can email us or message us via our Facebook page at any time and we will endeavour to respond between 9am and 5pm, Monday to Friday.
We aim to respond to every enquiry within 72 hours (Monday to Friday) but during busy periods this may take up to 4 days.
Thank you!
Quick FAQs
We strive to offer great Customer Care. As part of this, we try to make our Returns as easy as possible. For the full details on how to return or exchange your outdoorwear please read our Returns Guide.
We totally understand all women are unique and sizing can be a real barrier to getting the right outdoorwear for your adventures. If you're in between sizes, we advise you size down. The superior skinny fit of the design and four way stretch of the fabric might feel a bit snug to start but means our Outdoor Skinnies will fit to your form for the ultimate in flattering legwear. For sizing across all our outdoorwear and how to get those all-important measurements, please see our Size Guide.
We are so humbled to be in high demand and are thrilled to have so many loyal customers coming back for more! We thank you for your patience as we endeavour to restock our best sellers. In the meantime, you can sign up for our restock notifications on the product page for your favourite outdoorwear. That way, you'll be the first to know with the notification coming direct to your inbox!
Why, yes, we're glad you asked! You can earn up to 20% off your next purchase through our Refer A Friend Rewards programme at the same time as giving your adventure buddies a gift. You can read all about it on our Refer A Friend page.
