Shipping Info
60 DAYS RETURNS AND EXCHANGES UK - FREE!
All orders are dispatched Monday to Friday up to 1500 (excluding Bank Holidays). If your order is placed after 1500, it will be dispatched the next working day if next-day shipping is selected.
UK ORDERS
*Certain postcodes around the UK will default to a 2 day service
**DPD will not deliver to the following areas - Scottish Highlands & Islands, Isle of Man, Isle of Scilly, Channel Islands, Dublin or Northern Ireland
If you have bought an item along with a pre-ordered product, we now offer the option to ship the items separately.
INTERNATIONAL ORDERS
USA / Rest of World
- DHL Express International 2-7 days = $10.00
- UPS Express International 2-5 days = $12.00
All USA orders will be shipped next working day (Monday to Friday dispatch only)
Important - EU Shipments from July 1st 2021
From July 1st 2021 all orders delivered to an EU member state from a country outside of the EU, will be subject to local duty & customs clearance charges.
This is outside of our control and the charges vary, dependant upon which country you reside in. Upon the goods arrival into your country you will be contacted by your local courier, advising you as to any customs duty and clearance fees payable by yourself. The order will not be released until you have paid the appropriate fees. Please be assured that we are doing everything in our power to resolve this situation, but EU importation law is outside of our control.
EUROPE
- DPD Express International 2-4 days = £8.00
Pre-orders
Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at team@acaioutdoorwear.com
Returns & Exchanges
If you would like to return or exchange for another item/size/colour - no problem! We want you to be completely happy with your purchase and will help in any way we can. You can process your return here (at present, this service is only available to UK and USA customers).
To be eligible for a return/refund/exchange or store credit, please ensure your item is unworn and in the same condition that you received it. Please make sure the original packaging is undamaged and labels still attached. Your item must be returned within 60 days of dispatch date. Once we have received your parcel we will process your request within 14 working days. Please allow up to 5 working days for money to come back to your bank account if a refund has been requested.
USA Returns
Please use the returns portal here. USA returns are charged at $5. Returns will be sent to our centre in Sarasota, Florida via USPS. At present, we are unable to offer exchanges but we would be happy to issue store credit! That way, if you wish to try another size, please re-order from our website.
Please send your items back to us within 60 days of receipt.
*If you receive a free gift with your order and return the item you bought for a refund, we will deduct the value of the free gift from the refund.*
Step by step guide
Maintain Shower Resistant Performance
Always wash your gear at 30° and wash as worn (NOT inside out).
Avoid using fabric conditioners and standard detergents. They may make your clothes smell heavenly, but they damage the performance of the DWR
(durable water repellent finish), stripping the shower resistant coating, which keeps your trousers shower resistant.
Use one cap of Grangers Wash + Repel in every wash, it provides total care to your trousers from thorough cleaning to restoring and maintaining water repellency.
Activate the DWR in Grangers Wash + Repel, by either drying your trousers on the radiator or tumble dry on a low heat.
If you want to iron your trousers, they must be inside out. We advise against ironing our Aventurite trousers
Maximise the life of your garments
Products which contain Merino Wool like our Socks and Crew Neck Tee, should be hand washed only and laid flat to dry to protect their delicate fibres.
Many of our products have an anti-bacterial coating to help keep you (and your garments) fresher for longer. This includes our Thermal Base Layers and Leggings, our Bamboo Hike Bra and Socks, as well as our Breathe Tee and Vest. This means you can wash them less often, but when it is time for a clean, we advise washing them at 30°C and to avoid using fabric conditioner.
