We are here to help. You can contact us online through a number of avenues or you can always email our friendly Customer Care team on email@example.com.
Are your Outdoor Skinnies waterproof?
Across our range of Outdoor Skinnies, the fabrics we use are specially designed to encompass style, performance and fit. For that reason, we make our Skinnies showerproof to keep you dry in light rain while also remaining lightweight and super breathable unlike heavier and less flattering waterproof materials. Our Skinnies have been tried and tested by loads of customers who are amazed at how liquids bead off the surface of the garment. They are also extremely quick drying. Even after the heaviest storm, our Skinnies will dry on the wearer in just minutes. While they are not waterproof, the fit does mean they work perfectly under waterproof overtrousers should you opt for extra protection on particularly British weather days!
What's the difference between your styles?
We're always expanding our range of outdoorwear for women here at ACAI and understand it can be tricky to pick between the styles. We offer Lightweight MAX Stretch Skinnies with excellent breathability and Winter Thermal Skinnies which are made with fleece lining to insulate during cold spells.
Our Aventurites offer are a mid-weight style, plus have extra strong abrasion, snag and stain resistance. Likewise, our outdoor denim are All Season with style guaranteed all year round. All of our Skinnies are made with the same breathable, moisture wicking, four way stretch material for ultimate comfort and superior fit. You can read the features and benefits unique to each style on the product pages.
I'm in between sizes. What should I do?
We totally understand all women are unique and sizing can be a real barrier to getting the right outdoorwear for your adventures. If you're in between sizes, we advise you size down. The superior skinny fit of the design and four way stretch of the fabric might feel a bit snug to start but means our Outdoor Skinnies will fit to your form for the ultimate in flattering legwear. For sizing across all our outdoorwear and how to get those all-important measurements, please see our Size Guide.
When are you restocking my favourite outdoorwear?
We are so humbled to be in high demand and are thrilled to have so many loyal customers coming back for more! We thank you for your patience as we endeavour to restock our best sellers. In the meantime, you can sign up for our restock notifications on the product page for your favourite outdoorwear. That way, you'll be the first to know with the notification sent direct to your inbox! You can also sign up to our newsletter to stay in the loop about new releases and all our restocks!
Can I earn discounts on ACAI Outdoorwear?
Why, yes, we're glad you asked! You will recieve 10% off your first purchase when you sign up to our newsletter and if you you refer a friend to ACAI you'll receive £20 off your next order (min spend £50) when your friend places their first order with us. The best part is, there's no limit to how many friends you can refer!
How do I send a return?
We strive to offer great Customer Care. As part of this, we try to make our Returns as easy as possible. For the full details on how to return or exchange your outdoorwear please read our Returns Guide.
Are your products sustainable?
ACAI is committed to providing high quality outdoor trousers and accessories for women, offering incredible style, fit and performance. Part of our commitment to our customers is ensuring our products are made with as little environmental impact as possible. Integrating sustainability into a business takes time but like every adventure we must begin by taking our first steps, and we are proud of the steps we have taken so far. Read all about them on our Sustainability Story.
Are your products vegan?
All branded patches on the back of your favourite Outdoor Skinnies are made from a harmless leather alternative. We also use recycled materials to make our Sustainable Accessories, including coffee beans and Polylana.
Can I leave positive feedback or a review?
We're thrilled you like your ACAI Outdoorwear enough to leave us a review. Your kind words really do make our day here! You can do this on our product pages and on Trustpilot - we might occasionally send you an email asking for your feedback, too, so make sure you hit reply. We can't wait to hear about your adventures!
What are you doing to empower women in the outdoors?
We are passionate about making the outdoors a better place for all. We know the benefits of being outside are numerous and everyone has the right to enjoy them comfortably whilst feeling like themselves. That's why we design clothing specifically with women in mind. From tailored fits that support a diverse range of body shapes, ergonomic contouring to enhance the female figure, to vibrant colours that evoke strength and confidence. We ensure your ACAI experience is one that will revolutionise your time in nature.
Beyond our outdoorwear, we're proud to partner with organisations who are working to make the outdoors more diverse. From Women In Sport who empower women and girls to enjoy the lifelong benefits of an active lifestyle, to our team of ACAI Adventurers leading the way in the outdoors and continuously inspiring others to believe they can do it too.
We acknowledge that we still have a long way to go until the outdoors is truly open to everyone, so we'd love to hear from you about how you think we can do better. Please sign up for our newsletter to stay up to date with all the exciting developments we have in the pipeline.
I'd love to work with you! How do I get in touch?
We're all about the team work here at ACAI and love to hear from people who want to work with us. You can check our Careers page for vacancies. We also run the ACAI Adventurer Programme for women who are championing equality in the outdoors and live and breathe Mother Nature. If you'd like to be an ACAI Adventurer, please fill out our online application form. For all press enquiries please email our team at firstname.lastname@example.org. For all brand and partnership enquiries please email email@example.com.
Do you support swaps of your outdoorwear between members of you community?
Unfortunately, we can't support swaps at any time. Simply put, in the unforeseen circumstance the person you swapped outdoorwear with has an issue with the garment or vice versa, we couldn't process a return or refund through Customer Care channels. We know it can be a little bit frustrating to wait a for a restock of your favourite colour or perfect size, but we endeavour to keep our warehouse full of high performance and quality fitting garments and thank you for your patience. In the meantime, you can sign up to our Newsletter to stay in the loop about new releases and all our restocks!