FAQsWe are here to help. You can contact us online through a number of avenues or you can always email our friendly Customer Care team on email@example.com.
Are your Outdoor Skinnies waterproof?
Across our range of Outdoor Skinnies, the fabrics we use are specially designed to encompass style, performance and fit. For that reason, we make our Skinnies showerproof to keep you dry in light rain while also remaining lightweight and super breathable unlike heavier and less flattering waterproof materials. Our Skinnies have been tried and tested by loads of customers who are amazed at how liquids bead off the surface of the garment. They are also extremely quick drying. Even after the heaviest storm, our Skinnies will dry on the wearer in just minutes. While they are not waterproof, the fit does mean they work perfectly under waterproof overtrousers should you opt for extra protection on particularly British weather days!
What's the difference between your styles?
We're always expanding our range of outdoorwear for women here at ACAI and understand it can be tricky to pick between the styles. We offer Summer Lightweight Skinnies with excellent breathability and Winter Thermal Skinnies which are made with fleece lining to insulate during cold spells. Our Mid-Weight styles offer an All Season solution, offering protection from the elements which sits between the Thermal and Lightweight collections. Our GRANITE Mid-Weight Skinnies fit into this category but offer extra strong abrasion, snag and stain resistance. Likewise, our Biker Style Skinnies and The Skinny Outdoor Jeans are All Season with style guaranteed all year round. All of our Skinnies are made with the same breathable, moisture wicking, four way stretch material for ultimate comfort and superior fit. You can read the features and benefits unique to each style on the product pages.
I'm in between sizes. What should I do?
We totally understand all women are unique and sizing can be a real barrier to getting the right outdoorwear for your adventures. If you're in between sizes, we advise you size down. The superior skinny fit of the design and four way stretch of the fabric might feel a bit snug to start but means our Outdoor Skinnies will fit to your form for the ultimate in flattering legwear. For sizing across all our outdoorwear and how to get those all-important measurements, please see our Size Guide.
When are you restocking my favourite outdoorwear?
We are so humbled to be in high demand and are thrilled to have so many loyal customers coming back for more! We thank you for your patience as we endeavour to restock our best sellers. In the meantime, you can sign up for our restock notifications on the product page for your favourite outdoorwear. That way, you'll be the first to know with the notification sent direct to your inbox! You can also sign up to our Newsletter to stay in the loop about new releases and all our restocks!
Can I earn discounts on ACAI Outdoorwear?
Why, yes, we're glad you asked! You can earn up to 20% off your next purchase through our Refer A Friend Rewards programme at the same time as giving your adventure buddies a gift. You can read all about it on our Refer A Friend page.
How do I send a return?
We strive to offer great Customer Care. As part of this, we try to make our Returns as easy as possible. For the full details on how to return or exchange your outdoorwear please read our Returns Guide.
Are your products sustainable?
ACAI is committed to providing high quality outdoor trousers and accessories for women, offering incredible style, fit and performance. Part of our commitment to our customers is ensuring our products are made with as little environmental impact as possible. Integrating sustainability into a business takes time but like every adventure we must begin by taking our first steps, and we are proud of the steps we have taken so far. Read all about them on our Sustainability Story.
Are your products vegan?
All branded patches on the back of your favourite Outdoor Skinnies are made from a harmless leather alternative. We are also reducing our plastic waste by sending your outdoorwear packaged in a mesh laundry bag instead of a disposable plastic bag. As we continue to work on sourcing alternative plastic-free packaging, the current packaging we use to deliver your trousers is biodegradable and fully compostable. We also use recycled materials to make our Sustainable Accessories, including coffee beans and Polylana.
Can I leave positive feedback or a review?
We're thrilled you like your ACAI Outdoorwear enough to leave us a review. Your kind words really do make our day here! You can do this on our product pages and on Trustpilot - we might occasionally send you an email asking for your feedback, too, so make sure you hit reply. We can't wait to hear about your adventures!
What are you doing to empower women in the outdoors?
The women who work at ACAI (and Joe too!) feel incredibly passionate about making the outdoors a better place for all. We know the benefits of being outside are numerous and everyone has a right to enjoy them comfortably while feeling like themselves. Everything we do, from our empathetic Customer Care to offering sizes UK6 to UK22 and up to four leg lengths, we do as part of our mission to revolutionise women's experience in the outdoors. We are working with a number of incredible organisations to make the outdoors more diverse, from Kit Collective who are breaking barriers by providing gear, to SHEXTREME, who champion women behind the camera. Likewise, we're proud to work with real women who share our passion as part of our Adventurer Programme. We acknowledge we have a long way to go until the outdoors is truly open to everyone, so we'd love to hear from you about how you think we can do better. Please email firstname.lastname@example.org for a chat! But we pledge this to you; we're only just getting started and we have lots more in the pipeline - we can't wait to share our revolution with you! You can also sign up to our Newsletter to be the first to hear about our collective progress!
I'd love to work with you! Can I get in touch?
We're all about the team work here at ACAI and love to hear from people who want to work with us. You can check our Careers page for vacancies. We also run an ACAI Adventurer Programme for women who are championing equality in the outdoors and live and breathe Mother Nature. You can apply on our website or email email@example.com. For all brand enquiries please email firstname.lastname@example.org.
Do you run group outdoor activities for women?
We were in the process of beginning an initiative whereby women up and down the country could meet through group outdoor adventures organised and/or facilitated by ACAI Outdoorwear when COVID-19 struck. We don't feel it's the right time to be risking safety in large groups at the moment, but watch this space in the future! In the meantime, if you're interested in meeting like-minded adventure women, you can join the ACAI Outdoor Community on Facebook. You can also sign up to our Newsletter to be the first to hear when we'll be venturing out as a group of ACAI Adventurers again!
Do you support swaps of your outdoorwear between members of you community?
Since we set up the ACAI Outdoor Community, we've loved seeing women bond over their adventures. One question we've received a few times is whether we support swaps on the community or further afield. Unfortunately, we can't support swaps at any time. Simply put, in the unforeseen circumstance the person you swapped outdoorwear with has an issue with the garment or vice versa, we couldn't process a return or refund through Customer Care channels. We know it can be a little bit frustrating to wait a for a restock of your favourite colour or perfect size, but we endeavour to keep our warehouse full of high performance and quality fitting garments and thank you for your patience. In the meantime, you can sign up to our Newsletter to stay in the loop about new releases and all our restocks!
Has COVID-19 affected your service?
We want you to know that we're still here, working hard, ensuring we can still deliver bright colours, strong designs and lots of positivity. Please accept our apologies if our normal customer communication takes a little longer than usual. The dispatch of all orders will be handled as quickly as possible as our duty is to the safety of our staff first and foremost. Our couriers are also working under very different circumstances so next day deliveries cannot currently be guaranteed. Our orders are being collected daily but there are still some delays out of our control on rare occasions. To put your mind at ease, we have extended our returns policy to 60 days so you can still order with confidence and peace of mind. Thank you for your continued support and patience and please do take care of yourselves and follow government guidelines about social distancing when taking your daily dose of outdoor exercise.