Careers

ACAI is a fast growing female-first brand on a mission to revolutionise outdoorwear for women. With total commitment to quality and sustainability, as well as outstanding customer service, join us to help all women find adventure outdoors.

We are a close-knit team and we support each other in reaching the same goals. 

If you think you would be a great asset to the team but can't see a suitable role advertised, please send your CV and cover letter to careers@acaioutdoorwear.com to be considered for any upcoming positions.

We look forward to hearing from you!

Duties include: 

  • Handling customer inquiry tickets in a timely manner
  • Answer incoming customer inquiries via phone.
  • Monitoring and responding to all inquiries and comments left on social media platforms.
  • Meet and Greet guests & customers, offering drinks and refreshments.
  • Engage with customers in a friendly and professional manner while actively acknowledging their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Processing customer returns and exchanges within a timely manner
  • Support colleagues and work as part of a team
  • Other duties as requested and required by the business
  • Office Based Monday- Friday 9-5pm.

Required Skills and experience: 

  • Excellent communication skills
  • Able to work efficiently
  • An ability to remain calm and work under pressure
  • High attention to detail
  • Customer service experience 2+ years
  • Excellent phone manner
  • Polite and friendly manners
  • Strong organisational and time management skills
  • Interest in sports/fitness/outdoors as well as clothing
  • Fast learner and thrive in an ever changing environment
  • Ability to work using their own initiative
  • Problem solving skills
  • Car/ Driving Licence Beneficial

Benefits: 

  • Company Pension
  • 27 Days holiday (Plus Bank holidays)
  • Private Healthcare
  • Birthday Off
  • 40% Discount Off Website/ All Product
  • On Site Parking

Application deadline: 17/06/2022

Expected start date: 27/06/2022

Hours: 37.5 per week

Salary: £21,000 per annum

Please send you CV and cover letter outlining your interest in the role and ACAI to careers@acaioutdoorwear.com

ACAI encourages women to embrace their individuality, strength and uniqueness. Our mission is to encourage more women to get outdoors to feel the wellbeing benefits connecting with nature can bring. 

ACAI put women first in the outdoors. For too long, women’s apparel has been limited by a ‘shrink it and pink it’ mentality. Until now, women have been pigeon-holed into a cookie-cutter narrative of who outdoor women are and what they want from their adventures. ACAI was born to redefine this! 

We embrace all identities in the outdoors and when we refer to “women” we are referring to those who have been socialised as girls and women, cis and trans women, women-identified, femme-presenting, gender non-conforming people, queer positive and non-binary folks.

A fast-growing women’s outdoorwear brand, with an established UK base and shortly launching our first overseas website. 

We are looking for an experienced Influencer Marketing Executive to recruit and manage the ACAI online community. 

This is an exciting role for someone who has a passion for fashion, a love of the outdoors and influencer marketing expertise. 

The Role

As the Influencer Marketing Exec, you will be instrumental in growing ACAI’s UK and European influencer and ambassador network and making us the most talked about brand on social. Working closely and with the support of the Brand & Partnerships Manager, you will be responsible for the end-to-end management and execution of influencer strategies and partnerships, increasing brand awareness, driving traffic and sales.

Key responsibilities:

  • Research and identify relevant influencers in new and existing markets
  • Build and manage influencer partnerships from conception to execution against set budgets, including negotiating deliverables, contracts etc
  • Ensure a flawless experience between influencers and the brand
  • Report on influencer performance on a weekly/monthly basis using Google Analytics and influencer reporting tools
  • Manage gifting and paid budgets with the support of the Brand & Partnerships Manager
  • Manage customer ambassador programme with the support of the Brand & Partnerships Manager
  • Work collaboratively with the wider marketing team suggesting creative influencer marketing opportunities
  • Keep up to date with our competitors’ latest influencer marketing activity, tracking their deliverables and gathering the content
  • Ensure all gifting/send outs are placed in a timely manner
  • Work together with the wider Ecom and Performance Marketing teams to repurpose UGC across channels
  • Track and log influencer coverage on social media
  • Support the Brand & Partnerships Manager on delivering against Brand goals, including supporting on cross-functional projects outside of immediate remit

Must Haves:

  • Minimum 2-3 years’ experience in influencer marketing
  • Strong work ethic - ACAI is a fast paced, fast growing company with exciting growth opportunities!
  • A good understanding of the value of influencer marketing and how it contributes to the wider brand/marketing team’s objectives
  • Ability to work to tight deadlines, juggling multiple projects and prioritizing where necessary
  • Proficiency in Excel and Google Analytics
  • A natural communicator. You’re quick to build relationships and establish rapport with influencers, mangers and agencies at all levels
  • Social Media Obsessed. You’re up to date with all the latest trends and social media platforms (Instagram, TikTok, YouTube, Facebook and Twitter)
  • A team player. Someone who isn’t afraid to roll up their sleeves and work collaboratively with others as part of a wider team
  • Organised, flexible and adaptable. You’re a fast learner with great attention to detail and ready to hit the ground running

The Extras:

  • 40% off all ACAI merchandise
  • 28 days holiday plus your birthday (plus the usual bank holidays)
  • Private healthcare scheme
  • Generous pension scheme
  • Company bonus scheme
  • ACAI flexible working: we currently work on the 3/2 model
  • Free on-site parking 

 Salary 

£23,000 to £26,000 dependent upon experience

 If you're interested in the role, please email your CV and a cover letter detailing your interest in the role. 

Our entire range is designed by women for women to support all their outdoor adventures in a feminine and contemporary way.

We now have an exciting role within the product team and are looking to recruit a Garment Technologist as maternity cover for at least 1 year, working within the creative team. 

The role would suit someone who is eager to immerse themselves in an exciting outdoor brand and has an open minded and flexible work ethic.

Key Tasks will be: 

  • Conducting weekly fit meetings & development sessions- to ensure full ownership of the garment sealing process.
  • Produce and send all garment fit comments- accurately communicating with suppliers. Following up on queries ad problem solving. 
  • Creating size specs
  • Managing, updating, and controlling the critical path
  • Supplier liaison
  • Garment testing
  • Controlling wash care and garment labelling. 
  • Booking and reviewing 3rd party QC inspections
  • Ensuring compliance with product safety and REACH legislation.
  • QC Stock in warehouse. 
  • Monitoring, reporting, and reviewing returns on a monthly basis. 
  • Leading wear tests trials on new product developments – ensuring all garments adhere to ACAI high quality standards. 
  • Management of projects to meet the business needs. 

Benefits:

  • Car/ Driving Licence Beneficial.
  • 27 Days holiday (Plus Bank holidays)
  • Birthday Off
  • 40% Discount Off Website/ All Product
  • On Site Parking

Candidate Requirements: 

  • Minimum 4 years Industry Experience Essential.
  • A confident & Self-Motivated Garment Technologist.
  • Proficient in Excel, Word & general knowledge of all Microsoft Products including Business Central (Ideal but not essential)
  • Excellent Communication & Organisational Skills
  • Full working knowledge of textiles, performance fabrics & finishes, garment make up and pattern cutting is preferable.
  • Adaptable & Creative- Will adapt to help fit the business needs as ACAI grows.
  • Ability to work under pressure & to key deadlines within the CP.
  • Proactive team player/ Self-starter 
  • Passion & hunger to work in a leading women’s first outdoor brand.

If you're interested in the role, please email your CV and cover letter detailing your interest in the role to careers@acaioutdoorwear.com