Outdoor Performance Gloves - Black
Take winter warmth into your own hands with ACAI’s new Outdoor Performance Gloves.
You’ve got to hand it to our team; they really nailed the brief with the new ACAI Outdoor Performance Gloves.
On the one hand there are the practical features: like the silicon grip, and the index and thumb touch pads so you can still use your phone without taking them off.
On the other hand there are the gloves’ Outdoorsing credentials: a DWR coating that makes them shower resistant, as well as an extra long cuff for warmth and to prevent wind chill.
The attachment buckle means you’ll always have them close at hand too.
They’ll be the best gloves you’ve ever owned, hands down.
60 DAYS UK RETURNS - FREE!
Orders are dispatched Monday to Friday 9am-3pm GMT/BST (excluding Bank Holidays). Once your order is dispatched, it will arrive within two days via Amazon Logistics unless you have selected next-day shipping.
UK ORDERS
*Certain postcodes around the UK will default to a 2 day service
**DPD will not deliver to the following areas - Scottish Highlands & Islands, Isle of Man, Isle of Scilly, Channel Islands, Dublin or Northern Ireland
If you have bought an item along with a pre-ordered product, we now offer the option to ship the items separately.
INTERNATIONAL ORDERS
USA / Rest of World
- DHL Express International 2-7 days = $10.00
- UPS Express International 2-5 days = $12.00
All USA orders will be shipped next working day (Monday to Friday dispatch only)
Important - EU Shipments from July 1st 2021
From July 1st 2021 all orders delivered to an EU member state from a country outside of the EU, will be subject to local duty & customs clearance charges.
This is outside of our control and the charges vary, dependant upon which country you reside in. Upon the goods arrival into your country you will be contacted by your local courier, advising you as to any customs duty and clearance fees payable by yourself. The order will not be released until you have paid the appropriate fees. Please be assured that we are doing everything in our power to resolve this situation, but EU importation law is outside of our control.
EUROPE
- DPD Express International 2-4 days = £8.00
Pre-orders
Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at team@acaioutdoorwear.com
Returns
If you would like to return an item - no problem! We want you to be completely happy with your purchase and will help in any way we can. You can process your return here (at present, this service is only available to UK and USA customers).
To be eligible for a return/refund or store credit, please ensure your item is unworn and in the same condition that you received it. Please make sure the original packaging is undamaged and labels still attached. Your item must be returned within 60 days of dispatch date. Once we have received your parcel we will process your request within 14 working days. Please allow up to 5 working days for money to come back to your bank account if a refund has been requested.
USA Returns
Please use the returns portal here. USA returns are charged at $5. Returns will be sent to our centre in Sarasota, Florida via USPS.
Please send your items back to us within 60 days of receipt.
*If you receive a free gift with your order and return the item you bought for a refund, we will deduct the value of the free gift from the refund.*
If you would like to return your order - no problem! We want you to be completely happy with your purchase and will help in any way we can. You can process your return here. Our USA orders can be sent back for a refund (less $5.00 for shipping) or we would be happy to issue you store credit.
Please have your order number (AC included) and either your zip code or email address to hand to proceed with your return.
We recommend trying on all items in the comfort of your home, to avoid any potential soiling or damage to the original condition of the items. If you are not happy with your item, you may return it unworn, in the original packing. To be eligible for a refund / store credit, please ensure your item is unworn and in the same condition that you received it.
Your item must be returned within 60 days of our despatch date.
USA Returns
Please use the returns portal here. USA returns are charged at $5. Returns will be sent to our centre in Sarasota, Florida via USPS. At present, we are unable to offer exchanges but we would be happy to issue store credit! That way, if you wish to try another size, please re-order from our website.
Please send your items back to us within 60 days of receipt.
Refunds
Once your return has been received and inspected, we will process the refund to the original payment method within 14 working days. If you received a free gift with your purchase and want to hold on to it, no problem, we will just deduct the value from your refund.
Faulty goods
If for any reason there is a fault with your item please let us know straight away. We can exchange it for a different item, please state the required replacement in the notes box in the returns portal.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at team@acaioutdoorwear.com.
Shipping
We offer a fully tracked service for all returns. You don't need access to a printer as you can choose to use a QR code instead of printing a label. When you drop the parcel at your local Postal Office, they will give you the tracking number and print the label when they scan the QR code. Depending where you live, the time it takes for your exchange to reach you may vary.
