FABRIC: 91% Polyester 9% Elastane
Our bestselling Casual Stroll Pants have been reimagined for the cooler months in our ultra-insulating, thermal performance fabric. Designed with comfort at the forefront of the mind, the trousers have a fleece lined interior that’s incredibly soft to the touch and elasticated cuffs and waistband to give the perfect fit.
Made from extremely stretchy softshell material, the water repellent finish will keep you dry in light showers. When exposed to heavy rain the Thermal Casual Stroll Pants dry in minutes even on the wearer. A dry hook at the back of the waistband has been built-in for easy storage in the aftermath of those unexpected storms.
Easily wiped clean with a damp cloth, they will challenge any muddy paws or sticky fingers. The durable nylon material features four way stretch to ensure there is no restriction of movement making them perfect for dog walking, hiking, cycling, rambling, micro-adventures, staycations, and enjoying the beer garden in style.
WASH CARE: Machine Wash 30˚. ACAI recommends adding Grangers wash + repel liquid every 3 to 5 washes to maintain fabric protection, followed by either drying the garment on a radiator, low temperature tumble dry or ironing it on the reverse side post wash.
The Thermal Casual Stroll Pants are available in sizes UK6 to UK16 in a regular leg length, 74cm/29" inseam measurement, this measurement is from crotch to ankle. If you’re not sure how to take your measurements, grab your favourite pair of skinny jeans and measure those from the crotch all the way to the hem.
Our model Sarah is 5'8 and wears a size 26R. Our model Shea is 5'8 and wears a size 26R and our model Lauren May is 5'7 and wears a size 16R.
60 DAYS UK RETURNS - FREE!
Orders are dispatched Monday to Friday 9am-3pm GMT/BST (excluding Bank Holidays). Once your order is dispatched, it will arrive within two days via Amazon Logistics unless you have selected next-day shipping.
*Certain postcodes around the UK will default to a 2 day service
**DPD will not deliver to the following areas - Scottish Highlands & Islands, Isle of Man, Isle of Scilly, Channel Islands, Dublin or Northern Ireland
If you have bought an item along with a pre-ordered product, we now offer the option to ship the items separately.
USA / Rest of World
- DHL Express International 2-7 days = $10.00
- UPS Express International 2-5 days = $12.00
All USA orders will be shipped next working day (Monday to Friday dispatch only)
Important - EU Shipments from July 1st 2021
From July 1st 2021 all orders delivered to an EU member state from a country outside of the EU, will be subject to local duty & customs clearance charges.
This is outside of our control and the charges vary, dependant upon which country you reside in. Upon the goods arrival into your country you will be contacted by your local courier, advising you as to any customs duty and clearance fees payable by yourself. The order will not be released until you have paid the appropriate fees. Please be assured that we are doing everything in our power to resolve this situation, but EU importation law is outside of our control.
- DPD Express International 2-4 days = £8.00
Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at firstname.lastname@example.org
If you would like to return an item - no problem! We want you to be completely happy with your purchase and will help in any way we can. You can process your return here (at present, this service is only available to UK and USA customers).
To be eligible for a return/refund or store credit, please ensure your item is unworn and in the same condition that you received it. Please make sure the original packaging is undamaged and labels still attached. Your item must be returned within 60 days of dispatch date. Once we have received your parcel we will process your request within 14 working days. Please allow up to 5 working days for money to come back to your bank account if a refund has been requested.
Please use the returns portal here. USA returns are charged at $5. Returns will be sent to our centre in Sarasota, Florida via USPS.
Please send your items back to us within 60 days of receipt.
*If you receive a free gift with your order and return the item you bought for a refund, we will deduct the value of the free gift from the refund.*
If you would like to return your item - no problem! We want you to be completely happy with your purchase. You can process your return here.
Please have your order number (AC included) and either your postcode or email address to hand to proceed with your return.
We recommend trying on all items in the comfort of your home, to avoid any potential soiling or damage to the original condition of the items. If you are not happy with your item, you may return it unworn, in the original packing. To be eligible for a refund/credit note, please ensure your item is unworn and in the same condition that you received it.
Your item must be returned within 60 days of our dispatch date.
Please send your items back within 60 days of receiving to:
ACAI Returns, Unit 10 Holland Park. Factory Road, Sandycroft, Flintshire, CH5 2QJ, United Kingdom
We are currently working to implement a returns system that matches the service of our UK customers and we hope to have this up and running within a few months.
Once your return has been received and inspected, we will process the refund to the original payment method within 14 working days. If you received a free gift with your purchase and want to hold on to it, no problem, we will just deduct the value from your refund. If your initial order qualified for free shipping and you return items for a refund, leaving your basket value below £85, we shall issue the refund less the cost of shipping.
As of 1st August 2023, we no longer offer exchanges. If you would like to swap your item for a different colour or size then please request a refund via the portal for your original item and rebuy the alternative item you'd like. This process is much quicker and streamlined than our previous exchange offering.
If for any reason there is a fault with your item please let us know straight away and we'll organise a replacement where required.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
We offer a fully tracked service for all UK returns. You don't need access to a printer as you can choose to use a QR code instead of printing a label. When you drop the parcel at your local Post Office, they will give you the tracking number and print the label when they scan the QR code. Depending where you live, the time it takes for your exchange to reach you may vary.